Return Policy
Return Policy
Fair handling for grocery order issues.
Because groceries include perishable and hygiene-sensitive products, returns are handled based on product type, condition and the issue reported.
When we can help
Please contact us quickly if you receive a wrong item, damaged item, expired item, missing item, defective non-food product or an item materially different from what was ordered. Photos, order details and product packaging may be requested to verify the issue.
Items generally not returnable
Perishable food, chilled goods, frozen goods, opened grocery items, personal care products and hygiene-sensitive products are generally not returnable for change of mind. This protects food safety and customer hygiene.
Refunds and replacements
Where a claim is accepted, we may offer a refund, replacement, store credit or other practical solution depending on the product, payment method and delivery situation. Delivery charges may be refunded where the issue is caused by our fulfilment error.
How to report
Call 077 700 5959, WhatsApp +94 77 704 0449 or email shopping@navalanka.lk with your order number and issue details.
