Frequently Asked Questions
This Agreement was last modified on 18th february 2016
Frequently Asked Questions
Quick answers for shopping with Navalanka online.
These answers cover the usual questions about delivery, payment, substitutions and returns.
Ordering
How do I place an order?
Browse the store, add products to your cart, enter your delivery details and complete checkout. If we need to confirm availability or substitutions, our team may contact you before dispatch.
Can prices or stock change?
Yes. Grocery stock, fresh items and promotional prices can change. The final order may depend on availability at packing time.
Where do you deliver?
We currently serve Colombo, Wellawatta, Kollupitiya, Dehiwala, Nugegoda, Kalubowila West, Nawala, Bambalapitiya, Rajagiriya and Mount Lavinia. Coverage may expand or vary by order size and delivery capacity.
Payment & delivery
What are your working hours?
We are open Monday to Thursday 8:00 AM – 11:30 PM, Friday 8:00 AM – 12:00 PM and 1:00 PM – 11:30 PM, Saturday 8:00 AM – 11:30 PM, and Sunday 8:00 AM – 11:30 PM.
Can I change my address after ordering?
Please contact us as soon as possible. A change of address can affect delivery availability, charges, timing and product availability.
Returns
Can I return grocery items?
For health and safety reasons, perishable, chilled, frozen and opened grocery products are generally not returnable unless they are wrong, damaged, expired, defective or materially different from what was ordered.
How do I report a problem?
Contact us quickly with your order number, product details and photos where relevant. This helps us verify the issue and arrange a refund, replacement or other solution.
