Information we collect

We may collect your name, phone number, email address, delivery address, billing details, order history, payment status, device information, IP address, cookies and customer service messages.

How we use information

Your information is used to process orders, verify details, deliver products, contact you about substitutions or support, manage payments, prevent fraud, maintain website security and improve our product range and service.

Sharing and service providers

We may share necessary information with delivery partners, payment processors, hosting providers, analytics tools, support tools and professional advisers when needed to provide the service or comply with law. We do not sell customer personal information.

Sri Lankan data protection

We aim to handle personal data in line with Sri Lanka’s Personal Data Protection Act No. 9 of 2022, as amended, and related regulations as they become operational. Customers may contact us to ask about their personal information, request corrections or raise privacy concerns.

Cookies and security

Cookies help the cart, login, analytics and website features work correctly. You can manage cookies through your browser, but some store features may not work properly if cookies are disabled. We use reasonable technical and organisational measures to protect information, but no online service can be guaranteed to be completely secure.

Contact

For privacy questions, contact shopping@navalanka.lk or call 077 700 5959.